Warranty at Joker Center

Physical products bought on our website have 12 months of warranty by default.

AOC and GameOn products have 36 months by default.

A product-specific duration or a clearly marked exclusion takes priority. The product page shows its applicable duration or ‘No warranty coverage’ before purchase.

For website orders, the warranty begins when the order is marked delivered. Historical delivered website orders use their recorded delivery date; where that date was not recorded, coverage begins on the original order date. Launching electronic warranties does not restart coverage. Orders not yet delivered do not have active coverage.

Warranty covers manufacturing defects and product failures that are not caused by misuse.

Breakage, misuse, and damage caused by the customer are not covered. Joker Center inspects the product to determine whether the reported issue is covered. Maintenance or replacement depends on the product’s condition and inspection outcome; in most covered cases, the affected product or part is replaced.

Coverage remains valid through the end of the displayed expiration date in Baghdad local time. If you report an issue during that period, the product must reach Joker Center no later than the end of the seventh calendar day after that expiration date. This arrival window applies to that reported issue only; it does not extend the time for reporting a new issue.

For an expiration on December 10, report the issue on or before December 10. The product may arrive through December 17, inclusive. The deadline is based on the expiration date, not the day you reported or shipped the product.

The actual arrival at our office determines whether delivery was on time. Inspection can start later without making an on-time arrival late. Timely reporting and arrival do not automatically approve a claim; inspection determines coverage. Office hours do not shorten the reporting deadline.

Keep the product box and your purchase receipt. The product-box requirement still applies.

For website purchases, the electronic warranty in your account is sufficient proof if you lose the paper receipt. Electronic account warranties initially cover website purchases, including historical website orders. In-store, phone, and other purchases continue through their applicable receipt-based warranty process.

Contact Joker Center first by phone or WhatsApp and describe the issue. Opening a contact link by itself does not file a report; tell our staff about the issue.

In Baghdad, bring the product to our office or send it with a delivery representative.

Outside Baghdad, send the product with a delivery representative.

The customer is responsible for delivery costs related to the warranty process.

Normal processing takes around one to two weeks, starting only after the product reaches our office and inspection begins. This is an estimate, not a guaranteed deadline.

Based on inspection, the appropriate action may be repair or replacement. A temporary submission for inspection is not a return that ends coverage. A completed return or refund reversing a sale ends coverage for the affected unit only.

If a replacement is appropriate and the same model is available, the usual replacement uses that model. If unavailable, we first try to locate the same product. If it cannot be provided, Joker Center and the customer agree on a mutually acceptable solution; no refund, upgrade, substitute model, or credit is automatic.

A replacement keeps the original warranty expiration date; it does not start a new warranty period.

For a partial return, coverage ends only for returned units, not the rest of the purchase.

For some brands, especially Samsung, ASUS, and LG, warranty service is handled through the authorized agent in Iraq. Contact Joker Center first and we will guide you through the process.